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Changing or Canceling Your Subscription

Learn how to manage your IMMERSE membership and platform access.

Updated over 3 weeks ago

🚨 This information is for individual subscribers. Corporate Learners with employer-provided access should contact their Program Admin or the IMMERSE support team at [email protected] for license changes or relinquishment.

When you subscribe as an individual learner, you pay upfront for a specific membership duration. Your subscription will automatically renew at the end of each billing cycle, but you can cancel anytime before then. Even if you cancel, you'll still have full platform access for the entire period you've already paid for.

ℹ️ Subscription Options

  • Monthly = $34.99 per month

  • Quarterly = $89.97 every 3 months ($29.99/month)

  • Biannual = $149.94 every 6 months ($24.99/month)

How to Change to a Different Subscription Plan

The instructions for changing your subscription depend on if you originally signed up through VR (in the Meta system) or on a Computer (through the IMMERSE WebApp).

Computer-Based Subscriptions (Stripe)

From the IMMERSE WebApp

  1. Login to the WebApp

  2. Click on the Profile Icon in the top right

  3. Click > Subscription

  4. Click > Subscription Options

  5. Click > Manage Subscription (this will open your Stripe Subscription page)

  6. Click > Update Plan

  7. Choose a new subscription option

  8. Click > Continue

  9. Click > Confirm to complete the subscription change.

From the IMMERSE Homeroom

  1. Log in to your IMMERSE Homeroom on a computer.

  2. Click on your Profile Icon.

  3. Click > Subscription

  4. Click > Manage

  5. Click > Continue, to open the WebApp Account Page in a new browser tab.

  6. Click > Subscription, on the menu to the left.

  7. Click > Subscription Options

  8. Click > Manage Subscription (this will open your Stripe Subscription page)

  9. Click > Update Plan

  10. Choose a new subscription option

  11. Click > Continue

  12. Click > Confirm to complete the subscription change

⚙️ How Upgrading & Downgrading on Stripe Works

⬆️ Upgrading a Subscription (Longer Period with Higher Price)

When you upgrade your subscription, proration ensures you’re charged fairly for the transition between your old plan and the new one. Here's how it works:

  1. Remaining Credit on Current Plan: The system calculates the unused value of your current subscription. For example, if you’re halfway through a monthly plan, you’ll get credit for the remaining half.

  2. Cost of the New Plan: The system calculates the cost of the new plan from the day you upgrade to the next renewal date.

  3. Final Charge: The remaining credit is subtracted from the cost of the new plan, and you’re charged the difference. If the credit exceeds the cost of the new plan for the current billing cycle, it may roll over as a discount on future payments.

⬇️ Downgrading a Subscription (Shorter Period with Lower Price)

When you downgrade your subscription, proration ensures you’re reimbursed for the unused portion of your old plan while adjusting for the lower-cost plan. Here’s the process:

  1. Remaining Credit on Current Plan: The system calculates how much of your current subscription’s value remains unused.

  2. Cost of the New Plan: The system calculates the cost of the new plan for the remainder of your billing cycle or subscription period.

  3. Adjustment: The difference is applied as a credit toward future payments. You may not receive a refund directly unless the platform offers one, but the credit will reduce future charges.

🗝️Key Notes for Both Scenarios:

  • Proration applies the adjustment only for the current billing cycle.

  • The timing of the change can affect the amount credited or charged.

VR-Based Subscription (Meta)

⚠️ You cannot complete plan changes from within the IMMERSE VR platform for Meta Subscriptions.

If you signed up for an IMMERSE Membership in the VR app, then you must change your plan through your personal Meta Account in one of the following ways:

From Your Headset

  1. Put on your headset.

  2. Click the Quest Store button in your menu bar.

  3. Click the gear icon in the Store page on the top right.

  4. Click > Subscriptions.

  5. Click > IMMERSE App Subscription.

  6. Click the drop down next to your current subscription option.

  7. Select a new subscription option.

From the Meta Horizons Mobile App

  1. Open the Meta Quest Mobile App

  2. Click > Menu (bottom right)

  3. Click > Settings

  4. Scroll to and Click > Subscriptions

  5. Choose the IMMERSE Unlimited subscription

  6. Click the “IMMERSE Unlimited” box with the “>” arrow

  7. Select your new subscription option.

  8. Click Continue

  9. Click Continue again.

From Your Meta Account Online

  1. Click your profile image in the top right from Meta.com.

  2. Click Subscriptions from the lefthand menu.

  3. Click the drop down arrow on the app you want to change your subscription for (IMMERSE).

  4. Click See All Plans.

  5. Select your new subscription option.

  6. Click Continue.

  7. Click Continue again.

ℹ️ Meta Horizon Store Terms:

Unless otherwise indicated or required by applicable law, any such tier, price, or billing period changes are effective as of the beginning of the next billing period.

How to Cancel Your Subscription

The instructions for canceling your subscription depend on if you originally signed up through VR (in the Meta system) or on a Computer (through the IMMERSE WebApp).

Computer-Based Subscriptions (Stripe)

If you signed up for an IMMERSE subscription on the web app, please follow these steps:

From the IMMERSE WebApp

  1. Log into the IMMERSE WebApp.

  2. Click on your profile icon and select My Account.

  3. Go to Subscription > Subscription Options.

  4. Click the Manage Subscription button below the subscription plans.

  5. Click on the white Cancel plan button to proceed with cancellation.

  6. Press the green "Cancel Plan" button and provide a reason for your cancellation.

  7. Your plan is now canceled and you will receive a confirmation email.

From the IMMERSE Homeroom

  1. Log in to your IMMERSE Homeroom.

  2. Click on your Profile Icon.

  3. Click > Subscription

  4. Click > Manage

  5. Click > Continue, to open the WebApp Account page in a new browser tab.

  6. Click > Subscription, on the menu to the left

  7. Click > Subscription Options

  8. Click > Manage Subscription

  9. Click > Cancel, (the white button) to proceed with cancellation.

  10. Press> Cancel Plan, (the green button at the bottom) and provide a reason for your cancellation.

  11. Your plan is now canceled and you will receive a confirmation email.

VR-Based Subscriptions (Meta)

⚠️ You cannot complete cancellation from within the IMMERSE VR platform for Meta Subscriptions.

If you signed up for an IMMERSE Membership in the VR app, then you must cancel through your personal Meta Account in one of the following ways:

From Your Meta Account Online

  1. Click your profile image in the top right from Meta.com.

  2. Click Subscriptions from the lefthand menu.

  3. Click the dropdown arrow on the app you want to cancel your subscription for (IMMERSE).

  4. Click Cancel.

  5. Click Cancel Subscription.

⚙️ Starting from the IMMERSE WebApp?

To cancel your membership from the IMMERSE Dashboard, you may navigate to your Oculus Account by following the steps below:

  1. Sign in to the IMMERSE WebApp

  2. Click on your profile icon and select My Account.

  3. Go to Subscriptions > Subscription Options

  4. Click on the hyperlinked “Meta Account Subscription Page” part of the blurb at the bottom of the page.

  5. Follow the steps outlined above

From the Meta Horizons Mobile App

  1. Open the Meta Quest Mobile App

  2. Click > Menu

  3. Click > Settings

  4. Scroll and Click > Subscriptions

  5. Choose the IMMERSE Unlimited subscription

  6. Cancel by clicking > Cancel Subscription

From Your Meta Quest Headset (in VR)

  1. Put on your headset.

  2. Select Your Account in the Store left sidebar.

  3. Select Subscriptions.

  4. Select the app you want to cancel your subscription for (IMMERSE).

  5. Select Cancel Subscription.

  6. Select Confirm.

Platform Access After Canceling

For Remainder of Billing Cycle

Trial Members

If you cancel during the 14 day free trial, you will retain full access to IMMERSE until the end of your 14 day free trial period.

Subscribers

If you have paid for an IMMERSE subscription and then cancel, you will retain full access to IMMERSE until the end of the period that you paid for.

After End of Billing Cycle

Upon the conclusion of your free trial or paid subscription, access to all IMMERSE features will be restricted. While you can still log into the IMMERSE app, you will encounter a prompt to select a subscription plan to view your Homeroom. Non-corporate learners will retain WebApp access but will be unable to launch IMMERSE in their browser to enter the Homeroom.

Removing a Scheduled Cancellation to Restore Subscription Autorenewal

To reactivate a subscription that is set to cancel at the end of your trial or billing period, follow the standard steps for changing or canceling your plan. You will then be prompted to select either "Don’t cancel subscription" (if using Stripe) or "Reactivate subscription" (if using Meta).

Stripe

Meta

⚠️ Account Deletion

Upon your request for account deletion, your account will be removed from active user-facing access and deactivated within our system. This means you will no longer be able to log in or be contacted through this account.

As outlined in our Terms of Service, IMMERSE retains ownership of account data and reserves the right to preserve such data for legitimate business and operational purposes. This also ensures your learning history remains intact, should you wish to resume your learning journey with IMMERSE in the future. You can reopen your account by contacting IMMERSE support.

❓ Billing or Policy Questions? Contact our support team at [email protected] for guidance.

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