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Changing or Canceling Your Subscription

Learn how to manage your IMMERSE membership and platform access.

Updated over a month ago

🚨 This information is for individual subscribers. Corporate Learners with employer-provided access should contact their Program Admin or the IMMERSE support team at [email protected] for license changes or relinquishment.

When you subscribe as an individual learner, you pay upfront for a specific membership duration. Your subscription will automatically renew at the end of each billing cycle, but you can cancel anytime before then. Even if you cancel, you'll still have full platform access for the entire period you've already paid for.

ℹ️ Membership Options (USD)

  • Essentials Plan

    • Monthly: $14.99

    • Yearly: $134.99

  • Pro Plan

    • Monthly: $34.99

    • Yearly: $324.99

Learn More About IMMERSE's Billing & Refund Policies

How to Change to a Different Subscription Tier or Membership Plan

The instructions for changing your subscription depend on if you originally signed up through VR (in the Meta system) or on a Computer (through the web app and Stripe).

🛑 Crucial Trial Warning: Avoid Changes!

Be aware that changing your subscription tier or membership plan while on a trial period will be interpreted by both Stripe and Meta billing systems as a decision to subscribe, as they assume you've completed your exploration. This action will immediately terminate your free trial and result in a charge for the newly selected plan. To avoid unexpected charges, please wait until the final day of your trial to make any modifications to your subscription.

⚙️ How Upgrading & Downgrading Works

⬆️ Upgrading a Subscription (Longer Period or Higher Tier)

When you upgrade your subscription tier or the length of your membership plan, the corresponding charge and a new billing cycle begin immediately. Proration ensures that the charge for this transition between your previous plan and your new one is calculated fairly. Keep in mind that the timing of the charge can affect the amount credited or charged, and only applies to the current billing cycle. Here's how it works:

  1. Remaining Credit on Current Plan: The system calculates the unused value of your current subscription. For example, if you’re halfway through a monthly plan, you’ll get credit for the remaining half.

  2. Cost of the New Plan: The system calculates the cost of the new plan from the day you upgrade to the next renewal date.

  3. Final Charge: The remaining credit is subtracted from the cost of the new plan, and you’re charged the difference. If the credit exceeds the cost of the new plan for the current billing cycle, it may roll over as a discount on future payments.

⬇️ Downgrading a Subscription (Shorter Period or Lower Tier)

When you downgrade your subscription tier, or the length of your membership, the change in plan will take place at the start of your next billing period for both Stripe and Meta subscriptions. Meta Horizon Store Terms

Computer-Based Subscriptions (Stripe)

  1. Log in to your IMMERSE Homeroom on a computer.

  2. Click on your Profile Icon.

  3. Click > Subscription

  4. Click > Manage Subscription

  5. Click > Continue, to open the WebApp Account Page in a new browser tab.

  6. Click > Manage Subscription (this will open your Stripe Subscription page)

  7. Click > Update Subscription

  8. Choose a different subscription tier or membership plan

  9. Click > Continue

  10. Click > Confirm to complete the subscription change

VR-Based Subscription (Meta)

If you signed up for an IMMERSE Membership in the VR app, then you can change your plan through your IMMERSE Homeroom or personal Meta Account. Choose the option that is most convenient for you.

From Your Headset

Through Your IMMERSE Account

  1. Put on your headset.

  2. Open the IMMERSE VR app and log in to your Homeroom.

  3. Click > Profile > Subscription

  4. Select your preferred Subscription Tier and Membership Plan

  5. Click > Update Subscription

  6. Confirm, Add, or Update Your Payment Method with Meta

  7. Click > Continue

Through Your Meta Account

  1. Put on your headset.

  2. Click the Quest Store button in your menu bar.

  3. Click the gear icon in the Store page on the top right.

  4. Click > Subscriptions.

  5. Click > IMMERSE App Subscription.

  6. Click the drop down next to your current subscription option.

  7. Select a new subscription option.

From the Meta Horizons Mobile App

  1. Open the Meta Quest Mobile App

  2. Click > Menu (bottom right)

  3. Click > Settings

  4. Scroll to and Click > Subscriptions

  5. Choose the IMMERSE Unlimited subscription

  6. Click the “IMMERSE Unlimited” box with the “>” arrow

  7. Select your new subscription option.

  8. Click Continue

  9. Click Continue again.

From Your Meta Account Online

  1. Click your profile image in the top right from Meta.com.

  2. Click Subscriptions from the lefthand menu.

  3. Click the drop down arrow on the app you want to change your subscription for (IMMERSE).

  4. Click See All Plans.

  5. Select your new subscription option.

  6. Click Continue.

  7. Click Continue again.

How to Cancel Your Subscription

The instructions for canceling your subscription depend on if you originally signed up through VR (in the Meta system) or on a Computer (through the IMMERSE WebApp).

Computer-Based Subscriptions (Stripe)

If you signed up for an IMMERSE subscription on the web app, please follow these steps:

  1. Log in to your IMMERSE Homeroom.

  2. Click on your Profile Icon.

  3. Click > Subscription

  4. Click > Manage Subscription

  5. Click > Continue, to open the WebApp Account page in a new browser tab.

  6. Click > Manage Subscription (this will open your Stripe Subscription page)

  7. Click > Cancel, (the white button) to proceed with cancellation.

  8. Press> Cancel Plan, (the green button at the bottom) and provide a reason for your cancellation.

  9. Your plan is now canceled and you will receive a confirmation email.

VR-Based Subscriptions (Meta)

⚠️ You cannot complete cancellation from within the IMMERSE VR app for Meta Subscriptions.

If you signed up for an IMMERSE Membership in the VR app, then you must cancel through your personal Meta Account in one of the following ways:

From Your Meta Account Online

  1. Click your profile image in the top right from Meta.com.

  2. Click Subscriptions from the lefthand menu.

  3. Click the dropdown arrow on the app you want to cancel your subscription for (IMMERSE).

  4. Click Cancel.

  5. Click Cancel Subscription.

From the Meta Horizons Mobile App

  1. Open the Meta Quest Mobile App

  2. Click > Menu

  3. Click > Settings

  4. Scroll and Click > Subscriptions

  5. Choose the IMMERSE Unlimited subscription

  6. Cancel by clicking > Cancel Subscription

From Your Meta Quest Headset (in VR)

  1. Put on your headset.

  2. Select Your Account in the Store left sidebar.

  3. Select Subscriptions.

  4. Select the app you want to cancel your subscription for (IMMERSE).

  5. Select Cancel Subscription.

  6. Select Confirm.

Platform Access After Canceling

For Remainder of Billing Cycle

Trial Members

If you cancel during the 14 day free trial, you will retain full access to IMMERSE until the end of your 14 day free trial period.

Subscribers

If you have paid for an IMMERSE subscription and then cancel, you will retain full access to IMMERSE until the end of the period that you paid for.

After End of Billing Cycle

Upon the conclusion of your free trial or paid subscription, access to all IMMERSE features will be restricted. While you can still log into the IMMERSE app, you will encounter a prompt to select a subscription plan to view your Homeroom.

Removing a Scheduled Cancellation to Restore Subscription Autorenewal

To reactivate a subscription that is set to cancel at the end of your trial or billing period, follow the standard steps for changing or canceling your plan. You will then be prompted to select either "Don’t cancel subscription" (if using Stripe) or "Reactivate subscription" (if using Meta).

Stripe

Meta

⚠️ Account Deletion

Upon your request for account deletion, your account will be removed from active user-facing access and deactivated within our system. This means you will no longer be able to log in or be contacted through this account.

As outlined in our Terms of Service, IMMERSE retains ownership of account data and reserves the right to preserve such data for legitimate business and operational purposes. This also ensures your learning history remains intact, should you wish to resume your learning journey with IMMERSE in the future. You can reopen your account by contacting IMMERSE support.

❓ Billing or Policy Questions? Contact our support team at [email protected] for guidance.

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