🛑 This information is only relevant for individual subscribers. Corporate learners should contact their account administrator with any questions about IMMERSE access.
By subscribing to IMMERSE, you acknowledge and agree to abide by these billing and refund terms. We encourage all users to review these policies periodically for any updates. If you have any questions or require further clarification, please do not hesitate to contact our customer support team.
Computer Based Subscriptions (Stripe)
IMMERSE (Stripe) Billing Policies
Automatic Renewal
Automatic Renewal
To keep your IMMERSE subscription going without interruption, it will automatically renew at the end of each billing cycle. Think of it as an ongoing commitment, not a one-time purchase. We'll automatically charge your payment method at the current price when it renews unless you cancel prior to the end of the billing period.
⚠️ By subscribing and beginning your free trial, you agree to our Terms of Service, which outline this policy in detail.
Billing Dates
Billing Dates
Your IMMERSE plan subscription activates your billing cycle on the exact date and time of sign-up. Renewal charges will be applied monthly, quarterly (every three months), or biannually (every six months) on the corresponding day of the month.
Failed Payments
Failed Payments
You will receive email notifications regarding failed payment attempts. If your payment fails, we will allow up to 48 hours to (1) update your payment method, (2) retry to charge manually yourself, or (3) contact our support team before your subscription is canceled.
Changing or Canceling Plans
Changing or Canceling Plans
You have the flexibility to cancel your trial or subscription at any time. Your access will continue until the end of the current billing period, as the cancellation is scheduled to take effect then. This ensures you retain the access you've paid for without incurring further charges. Additionally, you can immediately upgrade to a longer subscription plan or downgrade to a shorter one. For assistance with Stripe subscriptions, please contact [email protected].
Reminder and Confirmation Emails
Reminder and Confirmation Emails
IMMERSE sends emails regarding trial endings and subscription renewals seven days before, and again 48 hours before, charges are applied to your account. This allows you ample time to manage your subscription or contact our support team prior to being charged. Receipts are emailed after charges occur. You will also receive confirmation emails for any changes or cancellations made to your plans. If you are not receiving these emails, please contact support.
Pausing Subscriptions
Pausing Subscriptions
Subscriptions are valid for the billed period immediately following the charge. They cannot be paused and resumed later. Since subscription costs are non-refundable, cancellations will not result in a prorated refund for unused time.
Price Changes
Price Changes
IMMERSE reserves the right to change its subscription fees. Should there be any price adjustments, you will be notified in advance via email, providing sufficient time to review and decide whether to continue your subscription.
Introductory Offers
Introductory Offers
Free trials and new user promotional codes are only redeemable once and can only be applied to a new subscription. They require upfront payment information and will result in automatic charges unless you cancel before the introductory period ends.
IMMERSE (Stripe) Refund Policy & Eligibility
IMMERSE manages billing for web app subscriptions via Stripe. As stated in our Terms of Service and on all invoices and receipts, Immerse does not provide refunds for subscription charges.
However, refunds may be considered in exceptional circumstances, such as:
Technical Issues: If you experience(d) prolonged and unresolvable technical issues that prevent(ed) you from accessing or utilizing the core functionalities of IMMERSE, and our support team is(was) unable to resolve them within a reasonable timeframe.
Billing Errors: In the case of documented billing errors (e.g., duplicate charges or incorrect amounts), a full or partial refund for the erroneous charge will be issued.
Unforeseen Circumstances: Other unforeseen circumstances may be reviewed on a case-by-case basis at the sole discretion of IMMERSE management.
How to Request a Refund
All refund requests must be submitted through our designated customer support channels. You will typically need to provide your account information, the reason for the refund request, and any relevant supporting documentation.
Processing Refunds
Approved refunds will be processed within 5 to 10 business days and will be issued to the original payment method used for the subscription. Please note that it may take additional time for the refund to appear on your bank statement, depending on your financial institution.
⚠️ Abuse of Refund Policy
IMMERSE reserves the right to refuse refund requests if there is evidence of abuse of our refund policy exceptions.
VR Based Subscriptions (Meta)
If you subscribed for membership with IMMERSE in the VR app or through your Meta Account, your subscription and billing is managed completely by Meta. IMMERSE Staff DO NOT HAVE ACCESS to manage this subscription for you. Please reach out to Meta Support directly with any issues.
Meta Billing Policies
Meta manages its own subscription billing, and therefore, its policies can differ from IMMERSE. We advise reviewing the key areas detailed below. All images and text are taken directly from the Meta Horizon Store Terms of Sale.
Charge Timing
Charge Timing
Billing Dates
Billing Dates
Changing Plans
Changing Plans
Canceling Plans
Canceling Plans
Failed Payments
Failed Payments
Reminder & Confirmation Emails
Reminder & Confirmation Emails
This is an example of a Meta reminder email, provided to assist you in finding similar emails in your inbox. They send them for trial endings, subscription renewals, changes to subscription plans, failed payments and more.
Meta Quest Content Refund Policy
IMMERSE operates as a subscription-based service, and as such, it does not fall within the purview of Meta's Automatic Refund Policy.
However, in this policy they state:
“Even if you don't qualify for an automated refund under this Policy, you may be eligible to receive a refund. To check your eligibility, please contact [Meta] Customer Support. These refund rights are separate from any legal rights you may have if the content provided is faulty or misdescribed.”
Practical Recommendations for Managing Your Subscription
Users are responsible for managing their subscriptions, including cancellations, which can be done through their account settings. To effectively manage your IMMERSE account, we recommend the following proactive steps:
Set A Calendar Reminder: Two to three days before a subscription renewal or free trial conversion, set a reminder in your personal calendar. This allows ample time to cancel and avoid unwanted charges.
Understand The Full Commitment: When choosing a discounted bulk plan, be aware that you are committing to the full, non-refundable cost for the entire period. Partial refunds are not available if your circumstances or interests change mid-term.
Document All Cancellation Attempts: If canceling via email, retain a copy of the sent email and request cancellation confirmation from the support team. This creates a record in case of any disputes regarding timely cancellation. Take screenshots of cancellation pages or emails as backup.
Regularly Review Financial Statements: Periodically check your credit card or bank statements for recurring charges from "Immerse," "Stripe," or the "Oculus Store" to ensure no unexpected renewals have occurred.
❓Additional questions about our Billing Policies or Terms of Service? Send us a message at [email protected] for assistance.