Close IMMERSE completely, then reopen it.

Check that your internet is working with a simple webpage or app.

Close apps that use the internet (like streaming videos or big downloads).

Try using a different browser: Chrome, Safari, or Edge work best.

Clear your browser’s cache and cookies for IMMERSE and NVIDIA sites only.

Turn off browser extensions or add-ons temporarily.

Try using an incognito/private browsing window.

Restart your modem and router.

Use a wired Ethernet connection if possible—it’s more stable than Wi-Fi.

Try a different Wi-Fi network, such as a mobile hotspot, to see if your main network is the problem.

If you use a VPN, try turning it off; if you don’t, you can try connecting through one.

Temporarily turn off your antivirus or firewall to test if it’s blocking IMMERSE.

Make sure IMMERSE is allowed in your firewall/antivirus settings.

On Windows, confirm the necessary NVIDIA network ports are open.

Confirm Network Ports Are Open for NVIDIA in Windows Firewall Settings

Check for updates for your computer’s operating system.

Make sure your browser is up to date.

Run the IMMERSE server test to check your connection.

Check NVIDIA server status for any service interruptions.

Support Article: Understanding NVIDIA Launch Errors

Test IMMERSE on a different computer or device.

If it works on another device, the issue is specific to your first computer.

Exit the IMMERSE VR app, then re-enter.

Log out of the IMMERSE app completely, then log back in with your credentials.

Restart your VR headset.

Restart your Wi-Fi router.

Move closer to your Wi-Fi router for a stronger signal.

Forget your Wi-Fi network on the headset and reconnect.

Use a 5GHz connection instead of 2.4GHz, if available.

Try a different Wi-Fi network, like a mobile hotspot, to see if your main network is the problem.

Disconnect other devices using the same Wi-Fi network.

Disable at-home voice assistants (like Google Home or Alexa) temporarily, as they can use bandwidth and affect VR performance.

Check for software updates on your Meta Quest headset.

Make sure your VR headset firmware is up to date.

Ensure IMMERSE has proper network permissions in your VR settings.

Delete and reinstall the IMMERSE app from the Meta App Store. (This will not affect your progress or subscription.)

Factory reset your headset only if all other steps fail.

Make sure your microphone is properly connected.

Ensure your microphone is set as the default input device in your system settings. (Support Article: How to Change Your Desktop Microphone Input)

Check that your microphone is not muted in IMMERSE or your computer settings.

Adjust your microphone sensitivity to prevent audio dropouts.

Make sure IMMERSE audio settings are configured correctly. (Support Article: How Do I Configure My Audio Settings in IMMERSE?)

Disable browser extensions, add-ons, or plug-ins temporarily to see if they are interfering.

Use wired headphones and microphone for more stable audio.

Use a wired Ethernet connection for better stability if possible.

Restart your computer to ensure all settings are applied and devices are recognized.

Restart your Meta Quest headset.

Check VR system permissions to make sure IMMERSE has access to your microphone.

After restarting, re-enable microphone permissions in Meta Quest settings.

Ensure your VR headset firmware is up to date.

Make sure IMMERSE is running the latest version of the app.

Delete and reinstall the IMMERSE app from the Meta App Store. (This will not affect your progress or subscription.)

Check your IMMERSE audio settings and microphone configuration.

Support Article: How Do I Configure My Audio Settings in IMMERSE?

For echo issues, see: Support Article: How To Fix An Echo In My Headset?

For voice detection issues, see: Support Article: Resolving VR Headset Voice Detection Issues